Privacy Policy

Effective Date: December 16, 2025

At Graywood, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. About Graywood

Graywood is a modern fashion brand dedicated to redefining everyday style through comfort, quality, and creativity. We specialize in premium men’s and women’s sweatshirts crafted from soft, breathable fabrics and designed to suit every occasion. This policy applies to all users who visit our website or engage with our online services, including browsing, purchasing, or contacting us.

2. Information We Collect

To provide the best shopping experience, we may collect the following information:

a. Personal Information

Full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely through third-party gateways)

b. Non-Personal Information

Device type and browser information
IP address and location
Pages viewed, time spent, and navigation patterns
Cookies and similar tracking technologies

This information helps us understand customer preferences and improve our website’s functionality and services.

3. How We Use Your Information

We use the collected information for the following purposes:

To process and deliver your orders efficiently
To communicate order updates, promotional offers, or support responses
To enhance website functionality and user experience
To ensure secure payments and prevent fraudulent activity
To personalize shopping recommendations and marketing communication (only if you consent)

We never sell or rent your personal data to third parties for marketing purposes.

4. Payment Security

All online payments made through Graywood are processed securely via trusted third-party gateways such as Razorpay and PayPal.

We do not store or access your credit/debit card details on our servers.
Payment information is encrypted and handled by PCI-DSS-compliant service providers to ensure the highest level of security.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience.
Cookies help us:

Remember your preferences and shopping cart items
Analyze website traffic and usage trends
Show relevant offers and content

You can manage or disable cookies through your browser settings, but certain parts of the website may not function properly without them.

6. Sharing of Information

We only share necessary information with trusted service providers to complete your order, such as:

Shipping partners (to deliver your products)
Payment processors (to handle secure transactions)
Marketing and analytics tools (to improve customer experience)

Each third-party partner follows strict data protection and confidentiality standards.

7. Data Protection and Security

Graywood employs advanced security measures, including SSL encryption and firewalls, to protect your data against unauthorized access, alteration, or misuse.
While we strive to protect your information, no method of online transmission is 100% secure. Therefore, we cannot guarantee absolute security but ensure best practices are always followed.

8. Your Rights

As a customer, you have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion of your personal data (where applicable)
Withdraw consent for marketing communications

You can exercise these rights by contacting us at graywood.official@gmail.com.

9. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as completing transactions, complying with legal obligations, or resolving disputes.

10. Links to Third-Party Websites

Our website may contain links to other sites (for example, social media or payment portals). Please note that Graywood is not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies separately.

11. Policy for Minors

Graywood’s website is intended for individuals aged 18 years and above. We do not knowingly collect information from minors. If you believe that a child has provided us with personal data, please contact us immediately for prompt removal.

12. Changes to This Privacy Policy

Graywood reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date. Continued use of our website after such modifications implies acceptance of the revised policy.