Refund and Returns Policy

Effective Date: December 16, 2025

At Graywood, customer satisfaction is important to us. We take pride in delivering high-quality men’s and women’s sweatshirts crafted with care and attention to detail. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Policy (Within 7 Days)

Customers may request a return within 7 days of receiving the product.
To be eligible for a return, the item must be:
- Unused, unwashed, and unworn
- In original condition with tags and packaging intact
Returns are accepted only for:
- Damaged or defective products
- Incorrect items delivered
- Size issues (subject to availability for exchange)

Non-Returnable Items

Products purchased during clearance sales or heavy discounts
Items damaged due to improper use, washing, or handling
Products returned without original packaging or tags

Return Process

Contact our customer support team within 7 days of delivery.
Share your order ID, reason for return, and clear product images if required.
Once your request is approved, return instructions will be provided.
Returned items will be inspected upon receipt.

Refund Policy

After successful inspection, approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used during purchase.
Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product.

Exchange Policy

Exchanges are allowed for size or color issues, subject to stock availability.
If the requested replacement is unavailable, a refund will be issued instead.

Important Notes

Graywood reserves the right to refuse returns that do not meet policy conditions.
Refund timelines may vary depending on the payment gateway or bank processing time.